Returns / Exchanges

 


At Pure we make the return/exchange process easy.

Simply contact us on the Contact Us page and let us know what you would like to do. 

At Pure we ensure every package is double-checked and each order is video recorded, while being selected, packaged and addressed to ensure the colour, quantity, length and attachment type is guaranteed correct every time. 

If you happen to receive your order and decide you would like something different, we are more than happy to exchange it for you or provide a credit note so you can choose what you desire later.

We are always here to help and make the exchange process easy and hassle-free.

Simply contact us to ensure the unmodified and original products are still enclosed within the plastic-sealed original packaging and the gold/silver or plastic bindings intact, which assures our customers, that they are receiving a brand new set of hygienically clean & fresh hair extensions every time. 

Need help with your colour/style or length swap?

We have a free colour match service should you wish to have a professional assist you if you are unsure on which shade, length or volume to swap to. 

Simply contact us via the Contact Us page at the top right-hand side of the website.  

 

 

 

Easy returns and replacements at pure tape hair extensions.