Returns / Exchanges

At Pure we make the return/exchange process easy.

Simply contact us on the contact us page and let us know what you would like to do.

At Pure we ensure each and every package is double checked and each order is video recorded, while being selected, packaged and addressed to ensure the colour, quantity, length and attachment type is guaranteed correct each and every time. 

If you happen to receive your order and decide you would like something different, we are more than happy to exchange it for you or provide a credit note so you can choose what you desire at a later time.

We are always here to help and make the exchange process easy and hassle-free.

Feel free to remove the set from the package & hold up against your hair to check the shade & length, just be sure to keep the Pure gold / silver or plastic bindings in-tact, which gives our customers the assurance, they are receiving a brand new set of hygienically clean & fresh hair extensions every time. 

Need help with your colour / style or length swap?

We have a free colour match service should you wish to have a professional assist you if you are unsure on which shade, length or volume to swap to. 

Simply contact us via the contact us page at the top right-hand side of the website. 




Easy returns and replacements at pure tape hair extensions.