Shipping:

All express orders are shipped using Australia post express post satchels with tracking details via your nominated email account.

We try to send all orders on the day ordered, if the order is finalised prior to 3pm (AEST) Monday to Friday excluding public holidays.  Orders are generally received 1-3 days after order placement.

International orders are generally dispatched within 24 hours.

Although we provide the expected delivery times for each service, we will cannot be held responsible for delayed shipments which result from Australia Post or due to public holidays. This should be taken into account as we have no control over such delays.

If you feel your address for delivery is not secure or may result in an unsuccessful delivery, for any reason, we asks you to take the necessary steps to have your item’s delivery address modified and/or include insurance for that item.

Delivery address must be the same as your paypal, Afterpay or Zippay address.

For orders posted within Australia, Express Post or International / Express Registered Post your orders can be tracked easily for delivery updates/estimates.

 

Insurance:

Please choose insurance option at the checkout if you feel your delivery could be at risk.

During Christmas hours some Australia Post may have additional holidays and some Australia Post outlets/stores have extra appointed holidays. Please check with Australia post if you are unsure of delivery times during this period.

During the Christmas holiday period you may experience a longer than normal delivery time.

Exchanges and returns:

We allow exchanges of colour, quantity and style.

Please email us at tapehairextensions1@gmail.com so we can send you an exchange form.

Should the item cost more than the original product purchased the difference can be paid by PayPal to our nominated PayPal account via email confirmation from us.                                                                                                                                If a colour change is required please contact us via email to request the change, a $11.95 exchange express post fee is applicable.

Only original product dispatched by Pure Tape Hair Extensions must be returned in its entirety and in original unused condition with the bindings at the top of the hair extensions in original unaltered original condition. 

Any item returned and not an authentic item sold by Pure, or that which has been used, tampered with or had the bindings removed will be retuned to sender at their own cost.

All returns are videoed, to verify and substantiate our returns process.

We do not tolerate deliberate attempts to return used, different, tampered with or items which are not in new condition.  In any such cases of deliberate fraudulent activity such, the product will be returned to sender at the senders own expense and such person (s) will be reported to the financial institution of original transaction.  Video proof of the returned package being opened with its contents will be recorded.

 

Quality:

Occasionally you may find a piece of cotton or thread in an extension, this is simply due because the machinery used to bond the hair extensions is also used for wefts which use thread to bind the tracks.

Hair quality at Pure Tape Hair Extensions is of a high quality nature and can last for an extended period of time with the correct care.

Everyone’s lifestyle, eating, sleeping, personal care and product care habits vary so it is impossible to give an ‘expected hair extension lasting time’.  

Please be wary of online stores who make such claims as they cannot predict your hair hair care / lifestyle routine.  Dark colours will always out-live light or whiter/creamy/silver  shades due to the lightening process just like your own hair.

All our hair is of the highest quality so you can be assured of superior quality.

It must be noted all hair is from a different doner every time so a slight variant in texture / colour may be noticed.

Once a product has been used or applied to the new wearer we do not accept returns (like all other hair extensions companies in the world) however for any reason in the unlikely event there is a fault with the item it should be brought to our attention prior to removal of the gold / silver ties and before application to the new wearer.

We love to give our customers full assurance of the item they are buying due to our quality control systems from beginning to end.  

We do this by:

Ensuring all our raw ponytails are hand selected and throughly examined by hand to ensure the hair is in superior healthy condition.  

We check the hair cuticles are running in the correct position where the roots and ends face correctly to ensure the hair stays smooth and soft and does not tangle.  We check every stage of the dying and application of bonding and finally we inspect the end product for all factors necessary to ensure the product is the longest lasting most beautiful hair on the market.

All products are dispatched  in perfect condition therefore use of the hair extensions is deemed acceptance of the style quality, quantity, colour and length.

Any claim of a fault appearing after use cannot be ascertained as this can result from a multitude of variables including but not limited to: improper care, long-term wear and tear, dying, toning, shampoo conditioner, product use, curling, straightening, swimming, spa pools (high chlorine) and exposure to the elements.

All hair extensions sold are upon the assumption, they will be applied by a professional, who has been trained and certified in the chosen hair extension method purchased to be applied, and who has followed a known standard pre-application and application system and has read and followed the pre-application and application instructions on this site. Maintenance and care.

You may "test" the product by washing a small section of the hair to ensure you are satisfied with the product.

Please do not wet the tapes. You can also straighten/curl a small section to test heat application.  

Bindings must remain intact.

In the unlikely event the product is deemed faulty we will accept returns within 30 days of the purchase date of the unused product (bound and within original packaging and bindings) in its entirety to the address provided for a refund or exchange. 

Returned items must be authorised prior to shipping back to us.  Unauthorised returns will be returned to sender.

After you have had extensions applied, please do not wash your hair for at least 24-48 hours.

This allows the bonds to fully harden. The longer you wait, the better it is for the longevity of the bonds. If you wash too soon, you may break down the bonds in their early stages and they may not last as long. Regular washing of your hair should be only once every other day or every two days. If you have a problem with oily hair, try patting a small amount of baby powder on your roots or dry shampoo.

Hair will not generally get dirty, the general purpose of shampooing your hair is to wash the oil from your scalp and roots, so concentrate the shampoo to the area and not the mid-lengths and ends as doing so will simply strip and dry out your hair extensions. Be sure to used plenty of conditioner on your mid lengths and ends. Muk, Pantene, Red-kin work well as most moisturising shampoo conditioners. Long hair extensions generally require a leave in treatment and oil such as Moroccan oil.

Wavy hair extensions varieties are curled using heat, this adds an extra process to the hair and can mean the hair extensions may be dryer and may not last as long.  The wave is temporary and will drop out over time.  Once the hair is straightened the wave will not be as pronounced however it can easily be curled to create body and texture again.  The wavy variety are designed to be worn wavy, so curling and setting the hair with mousse or setting spray will create the look again.

Long hair extensions generally require a leave in treatment and oil such as Moroccan oil.

Blonde wavy balayage / Ombre will generally feel naturally dyer towards the ends due to the lightening from very dark to very light (bleached) colour.  Human hair extensions just like our own hair will unavoidably undergo some damage during this procedure of curling and colouring so please keep this in mind.  

We recommend a good quality heat Protectant, a good leave in and treatment once a week. These help to keep your extensions in top shape.When conditioning your hair, try to keep the conditioner away from the bonds. Conditioner on or too near to the bonds may cause them to loosen and slip. Be extra careful with wet hair.After showering (make sure not to use hot water), you can blow dry your hair but try not to put any direct heat on the bonds.You may swim as usual but remember that prolonged water exposure may weaken the bonds. Make sure to dry roots as quickly as possible.

Make sure to place hair in a low ponytail when swimming, or use a cap to avoid tangling.When brushing your hair use extreme care. Always hold hair in a ponytail while brushing out the ends (which may be done with a regular brush). For the rest of your hair, hold one hand firmly against your scalp while brushing. Doing this will ensure less shedding and loosing of hair extensions.

Hair extensions are attached to your own natural hair, pulling too hard or mistreating your extensions can result in your own hair being pulled out.  All our extensions are 100% human Remy hair so you may use straighteners, curling irons, or any type of hot tools on your extensions that you would normally use on your real hair.

If your extensions were put in using fusion, use caution around the bonds of your extensions, they melt easily.

Do not to run a flat iron or curling iron over the bonds as it may cause the bonds to soften or melt and result in the extensions hair to come out.

Dying hair extensions is possible to a darker shade. Hair extensions should not be lightened although generally you may use a semi colour to darken, your hair extensions. Any colouring of the extensions are done so at your own risk and we do not take responsibility for the outcome.  Sleeping in a loose ponytail (soft scrunchie) or braid helps to avoid any tangling from occurring the night.

It is important to keep an eye on your hair daily and make sure you do not get any knots in your hair. Proper bushing will stop knots from starting.

If you have noticed two or three strands starting to tangle together you can take the ends of the strands and pull them apart to stop the tangle from getting worse.

If you ever do find a knot it is important to get it out as soon as possible before it becomes a problem.

Some shedding is normal. Most hair extensions will stay in the hair for 6-9 weeks but also some may slip or fall for a variety of reasons these can easily be re-applied. 

Our colour chart is a guide only and due to differences in screen resolution may result in a slightly different shade.

We generally recommend requesting photos of the hair if an exact match is imperative, however photos can also vary depending not lighting.

We sell physical colour rings, which ensure an exact match can be ascertained.  Due to our constant efforts to ensure customer satisfaction, we do occasionally adjust our colours should we receive request for certain characteristics of colour or texture.  We reserve the right to update and adjust our products, terms and conditions as required to improve our product.

Should a colour no longer be available or if a significant colour change is applied, we will inform our salons/customers who hold a physical colour ring.

By purchasing or having hair extensions applied from this site or from us in person you understand and accept the following conditions as the purchaser/ wearer.

You have viewed and evaluated the quality of the hair, the quantity, application method and the cost and decided that it is right decision for your situation.

Hair extensions are a commitment and require regular maintenance, and gentle care.

Human hair may be impacted by various things such as styling, straightening, curling, mistreatment, and certain products such as protein treatments, hair dye, bleach and swimming which have an effect on your own hair and therefore on your extensions.

If you require Russian hair directly from Russia we can also provide this hair however the cost is much higher.

If you have any method of hair extensions applied by us we will ensure the colour, quantity length, type of extension method and price will be discussed prior to application and applied only upon agreement by you the client.  

If you have any queries regarding the application the colour, quantity, quality, length, comfort of your hair extensions you will raise these concerns prior or during application and before leaving the premises.  

After application of your hair extensions, you are responsible for the care of your hair and your hair extensions at all times. You understand that will not attempt to obtain a refund after your hair extensions are applied and their effect on your hair is your own responsibility.
All hair extensions should be maintained and checked for tangling or matting between the root and the bond every week.  It is you’re responsibility to ensure you’re hair extensions are maintained and are not tangling until you see us or you’re stylist for service being re-application or removal which should be performed every 6-8 weeks.

If you do not have you’re hair extensions re-applied or removed after 6-8 weeks your hair can become tangled and matted.  We take no responsibility for tangled or matted hair or hair extensions which has not been serviced regularly.

 Please note: these are not hair dressing colour levels they are per our colour chart bring far more extensive.

If you require the exact colour we suggest you order a colour chart prior.

Returns - 

 

In the unlikely event you are not satisfied with our hair quality, we require a written explanation of the issue at hand within 7 days on receipt of delivery.

 

All shipping fees to and from us are the responsibility of the customer where a colour / style exchange has been requested.

If you have received the wrong colour/style  we will pay or reimburse you for the shipping fee up to $11.95 for domestic express parcels and $24.95 Aud for international parcels upon exchange.

 

Returns must be authorised prior to return after emailed information including order details and any information regarding the issues(s) have been verified and accepted as being reasonable, true and correct.

 

Refunds are not applicable due to change of mind, wrong colour/texture/ length or attachment selection, however we will gladly exchange the item.

Human hair is not a manufactured product - due to the natural of the product it is perfectly normal to see a few hairs of a different shade mixed through-out, as well as possibly the occasional grey hair.  Should these bother you, they can easily be pulled out.  

 

Human hair by nature has highlights and low-lights, this means during the colouring process in order not to ensure the hair is not over-processed, it will still contain a little variation in colour and will not be one flat shade.  This will not affect the over appearance of the hair colour. Only synthetic hair will look completely flat in colour, we do not sell synthetic hair.  

 

Toning or colouring hair extensions should only be performed by a professional colourist.  If you wash your hair with a  

purple shampoo you must do so with caution as it may "catch' or dry out the hair.

 

Choose your colours carefully from the Hair Colour Ring. Due to screen resolution – the colour may vary slightly – if unsure you can request a human hair colour ring from us, or we can send you additional pictures of the shade in mind.

Please note hair colour selection is from our colour chart - they are not hair levels.

 

Pure Tape Hair Extensions deems application to the new wearer is an acceptance by the purchaser or end user, of the hair quality, hair length, hair quantity, hair type and hair bond method as in accordance to our terms and conditions of sale.

 

We have a record for extremely high customer satisfaction and an exceptionally low return rate and in an effort to give our customers total peace of mind we give you a full 30 days to check your purchase thoroughly or have it checked by a professional it to ensure you are 100% happy and satisfied with the product before use.

 

Should we authorise the return of a  product for a refund for any other reason we will accept the item back within 30 days less.

The item will be required to undergo a hygiene treatment in order for re-sell of the product being human hair are deemed a personal care item. The fee for this treatment is $49.95 per up to 100 grams of hair.

 

Human hair can be damaged easily by improper care, over-use of toners, styling products, heat, chlorine etc exactly as our own hair can be damaged and for this reason in the unlikely event it does not meet your quality standards should be returned before it has been used.

 

We make every effort to provide great quality hair at an affordable price, and pride our selves on unprecedented customer satisfaction.

 

If you do encounter a problem with a proven faulty item you may exchange the faulty item for a new item of equal value or be refunded in full if it is returned in its original state and in its entirety, and has not be been worn or modified and within 30 days of the purchase date, please return any item with a tracking number (available from Australia Post) as your proof of shipment.

 

In accordance with standard hygiene regulations and our Terms & Conditions, the return of any Pure Tape Hair Extensions product/s generally will not be accepted should the item show evidence of being tampered with, having the ties or packaging removed or damaged or if the product has been used or worn.  

It is the the customers responsibility to pay for postage of  an authorsised return items.

If an authrorised return has been used, we are not qualified to examine the product because we do not manufacture the product.  

For this reason we will need to send the product to the manufacturers at the customers expense of $39.95 who will examine and will replace the item should they be able to establish an issue is present.  

Please note: due to hair extensions being deemed a perishable product, it is extremely difficult to determine whether any issues relating to hair quality or colour was present at the time the item was new, if has already been, modified or used.

You are requested to follow a known professional application method and all products are sold under the assumption a fully trained and capable hair extensions technition/hairdresser will undertake the application procedure.

We go to great lengths to carefully pick out all our raw hair based on the natural beauty texture and health of the individual raw cut braid.  

As high supreme high quality hair becomes increasingly difficult to source we focus on providing you with a superb product at true wholesale prices.  

Occasionally the length of the hair can have a slightly marginal difference of up to an inch and therefore may occasionally be a slightly longer or a little shorter.

 

 

Shipping:

All express orders are shipped using Australia post express post satchels with tracking details via your nominated email account.

We try to send all orders on the day ordered, if the order is finalised prior to 3pm (AEST) Monday to Friday excluding public holidays.  Orders are generally received 1-3 days after order placement.

International orders are generally dispatched within 24 hours.

Although we provide the expected delivery times for each service, we will cannot be held responsible for delayed shipments which result from Australia Post or due to public holidays. This should be taken into account as we have no control over such delays.

If you feel your address for delivery is not secure or may result in an unsuccessful delivery, for any reason, we asks you to take the necessary steps to have your item’s delivery address modified and/or include insurance for that item.

Delivery address must be the same as your paypal, Afterpay or Zippay address.

For orders posted within Australia, Express Post or International / Express Registered Post your orders can be tracked easily for delivery updates/estimates.

 

Insurance:

Please choose insurance option at the checkout if you feel your delivery could be at risk.

During Christmas hours some Australia Post may have additional holidays and some Australia Post outlets/stores have extra appointed holidays. Please check with Australia post if you are unsure of delivery times during this period.

During the Christmas holiday period you may experience a longer than normal delivery time.

Exchanges and returns:

We allow exchanges of colour, quantity and style.

Please email us at tapehairextensions1@gmail.com so we can send you an exchange form.

Should the item cost more than the original product purchased the difference can be paid by PayPal to our nominated PayPal account via email confirmation from us.                                                                                                                                If a colour change is required please contact us via email to request the change, a $11.95 exchange express post fee is applicable.

Only original product dispatched by Pure Tape Hair Extensions must be returned in its entirety and in original unused condition with the bindings at the top of the hair extensions in original unaltered original condition. 

Any item returned and not an authentic item sold by Pure, or that which has been used, tampered with or had the bindings removed will be retuned to sender at their own cost.

All returns are videoed, to verify and substantiate our returns process.

We do not tolerate deliberate attempts to return used, different, tampered with or items which are not in new condition.  In any such cases of deliberate fraudulent activity such, the product will be returned to sender at the senders own expense and such person (s) will be reported to the financial institution of original transaction.  Video proof of the returned package being opened with its contents will be recorded.

 

Quality:

Occasionally you may find a piece of cotton or thread in an extension, this is simply due because the machinery used to bond the hair extensions is also used for wefts which use thread to bind the tracks.

Hair quality at Pure Tape Hair Extensions is of a high quality nature and can last for an extended period of time with the correct care.

Everyone’s lifestyle, eating, sleeping, personal care and product care habits vary so it is impossible to give an ‘expected hair extension lasting time’.  

Please be wary of online stores who make such claims as they cannot predict your hair hair care / lifestyle routine.  Dark colours will always out-live light or whiter/creamy/silver  shades due to the lightening process just like your own hair.

All our hair is of the highest quality so you can be assured of superior quality.

It must be noted all hair is from a different doner every time so a slight variant in texture / colour may be noticed.

Once a product has been used or applied to the new wearer we do not accept returns (like all other hair extensions companies in the world) however for any reason in the unlikely event there is a fault with the item it should be brought to our attention prior to removal of the gold / silver ties and before application to the new wearer.

We love to give our customers full assurance of the item they are buying due to our quality control systems from beginning to end.  

We do this by:

Ensuring all our raw ponytails are hand selected and throughly examined by hand to ensure the hair is in superior healthy condition.  

We check the hair cuticles are running in the correct position where the roots and ends face correctly to ensure the hair stays smooth and soft and does not tangle.  We check every stage of the dying and application of bonding and finally we inspect the end product for all factors necessary to ensure the product is the longest lasting most beautiful hair on the market.

All products are dispatched  in perfect condition therefore use of the hair extensions is deemed acceptance of the style quality, quantity, colour and length.

Any claim of a fault appearing after use cannot be ascertained as this can result from a multitude of variables including but not limited to: improper care, long-term wear and tear, dying, toning, shampoo conditioner, product use, curling, straightening, swimming, spa pools (high chlorine) and exposure to the elements.

All hair extensions sold are upon the assumption, they will be applied by a professional, who has been trained and certified in the chosen hair extension method purchased to be applied, and who has followed a known standard pre-application and application system and has read and followed the pre-application and application instructions on this site. Maintenance and care.

You may "test" the product by washing a small section of the hair to ensure you are satisfied with the product.

Please do not wet the tapes. You can also straighten/curl a small section to test heat application.  

Bindings must remain intact.

In the unlikely event the product is deemed faulty we will accept returns within 30 days of the purchase date of the unused product (bound and within original packaging and bindings) in its entirety to the address provided for a refund or exchange. 

Returned items must be authorised prior to shipping back to us.  Unauthorised returns will be returned to sender.

After you have had extensions applied, please do not wash your hair for at least 24-48 hours.

This allows the bonds to fully harden. The longer you wait, the better it is for the longevity of the bonds. If you wash too soon, you may break down the bonds in their early stages and they may not last as long. Regular washing of your hair should be only once every other day or every two days. If you have a problem with oily hair, try patting a small amount of baby powder on your roots or dry shampoo.

Hair will not generally get dirty, the general purpose of shampooing your hair is to wash the oil from your scalp and roots, so concentrate the shampoo to the area and not the mid-lengths and ends as doing so will simply strip and dry out your hair extensions. Be sure to used plenty of conditioner on your mid lengths and ends. Muk, Pantene, Red-kin work well as most moisturising shampoo conditioners. Long hair extensions generally require a leave in treatment and oil such as Moroccan oil.

Wavy hair extensions varieties are curled using heat, this adds an extra process to the hair and can mean the hair extensions may be dryer and may not last as long.  The wave is temporary and will drop out over time.  Once the hair is straightened the wave will not be as pronounced however it can easily be curled to create body and texture again.  The wavy variety are designed to be worn wavy, so curling and setting the hair with mousse or setting spray will create the look again.

Long hair extensions generally require a leave in treatment and oil such as Moroccan oil.

Blonde wavy balayage / Ombre will generally feel naturally dyer towards the ends due to the lightening from very dark to very light (bleached) colour.  Human hair extensions just like our own hair will unavoidably undergo some damage during this procedure of curling and colouring so please keep this in mind.  

We recommend a good quality heat Protectant, a good leave in and treatment once a week. These help to keep your extensions in top shape.When conditioning your hair, try to keep the conditioner away from the bonds. Conditioner on or too near to the bonds may cause them to loosen and slip. Be extra careful with wet hair.After showering (make sure not to use hot water), you can blow dry your hair but try not to put any direct heat on the bonds.You may swim as usual but remember that prolonged water exposure may weaken the bonds. Make sure to dry roots as quickly as possible.

Make sure to place hair in a low ponytail when swimming, or use a cap to avoid tangling.When brushing your hair use extreme care. Always hold hair in a ponytail while brushing out the ends (which may be done with a regular brush). For the rest of your hair, hold one hand firmly against your scalp while brushing. Doing this will ensure less shedding and loosing of hair extensions.

Hair extensions are attached to your own natural hair, pulling too hard or mistreating your extensions can result in your own hair being pulled out.  All our extensions are 100% human Remy hair so you may use straighteners, curling irons, or any type of hot tools on your extensions that you would normally use on your real hair.

If your extensions were put in using fusion, use caution around the bonds of your extensions, they melt easily.

Do not to run a flat iron or curling iron over the bonds as it may cause the bonds to soften or melt and result in the extensions hair to come out.

Dying hair extensions is possible to a darker shade. Hair extensions should not be lightened although generally you may use a semi colour to darken, your hair extensions. Any colouring of the extensions are done so at your own risk and we do not take responsibility for the outcome.  Sleeping in a loose ponytail (soft scrunchie) or braid helps to avoid any tangling from occurring the night.

It is important to keep an eye on your hair daily and make sure you do not get any knots in your hair. Proper bushing will stop knots from starting.

If you have noticed two or three strands starting to tangle together you can take the ends of the strands and pull them apart to stop the tangle from getting worse.

If you ever do find a knot it is important to get it out as soon as possible before it becomes a problem.

Some shedding is normal. Most hair extensions will stay in the hair for 6-9 weeks but also some may slip or fall for a variety of reasons these can easily be re-applied. 

Our colour chart is a guide only and due to differences in screen resolution may result in a slightly different shade.

We generally recommend requesting photos of the hair if an exact match is imperative, however photos can also vary depending not lighting.

We sell physical colour rings, which ensure an exact match can be ascertained.  Due to our constant efforts to ensure customer satisfaction, we do occasionally adjust our colours should we receive request for certain characteristics of colour or texture.  We reserve the right to update and adjust our products, terms and conditions as required to improve our product.

Should a colour no longer be available or if a significant colour change is applied, we will inform our salons/customers who hold a physical colour ring.

By purchasing or having hair extensions applied from this site or from us in person you understand and accept the following conditions as the purchaser/ wearer.

You have viewed and evaluated the quality of the hair, the quantity, application method and the cost and decided that it is right decision for your situation.

Hair extensions are a commitment and require regular maintenance, and gentle care.

Human hair may be impacted by various things such as styling, straightening, curling, mistreatment, and certain products such as protein treatments, hair dye, bleach and swimming which have an effect on your own hair and therefore on your extensions.

If you require Russian hair directly from Russia we can also provide this hair however the cost is much higher.

If you have any method of hair extensions applied by us we will ensure the colour, quantity length, type of extension method and price will be discussed prior to application and applied only upon agreement by you the client.  

If you have any queries regarding the application the colour, quantity, quality, length, comfort of your hair extensions you will raise these concerns prior or during application and before leaving the premises.  

After application of your hair extensions, you are responsible for the care of your hair and your hair extensions at all times. You understand that will not attempt to obtain a refund after your hair extensions are applied and their effect on your hair is your own responsibility.
All hair extensions should be maintained and checked for tangling or matting between the root and the bond every week.  It is you’re responsibility to ensure you’re hair extensions are maintained and are not tangling until you see us or you’re stylist for service being re-application or removal which should be performed every 6-8 weeks.

If you do not have you’re hair extensions re-applied or removed after 6-8 weeks your hair can become tangled and matted.  We take no responsibility for tangled or matted hair or hair extensions which has not been serviced regularly.

 Please note: these are not hair dressing colour levels they are per our colour chart bring far more extensive.

If you require the exact colour we suggest you order a colour chart prior.

Returns - 

 

In the unlikely event you are not satisfied with our hair quality, we require a written explanation of the issue at hand within 7 days on receipt of delivery.

 

All shipping fees to and from us are the responsibility of the customer where a colour / style exchange has been requested.

If you have received the wrong colour/style  we will pay or reimburse you for the shipping fee up to $11.95 for domestic express parcels and $24.95 Aud for international parcels upon exchange.

 

Returns must be authorised prior to return after emailed information including order details and any information regarding the issues(s) have been verified and accepted as being reasonable, true and correct.

 

Refunds are not applicable due to change of mind, wrong colour/texture/ length or attachment selection, however we will gladly exchange the item.

Human hair is not a manufactured product - due to the natural of the product it is perfectly normal to see a few hairs of a different shade mixed through-out, as well as possibly the occasional grey hair.  Should these bother you, they can easily be pulled out.  

 

Human hair by nature has highlights and low-lights, this means during the colouring process in order not to ensure the hair is not over-processed, it will still contain a little variation in colour and will not be one flat shade.  This will not affect the over appearance of the hair colour. Only synthetic hair will look completely flat in colour, we do not sell synthetic hair.  

 

Toning or colouring hair extensions should only be performed by a professional colourist.  If you wash your hair with a  

purple shampoo you must do so with caution as it may "catch' or dry out the hair.

 

Choose your colours carefully from the Hair Colour Ring. Due to screen resolution – the colour may vary slightly – if unsure you can request a human hair colour ring from us, or we can send you additional pictures of the shade in mind.

Please note hair colour selection is from our colour chart - they are not hair levels.

 

Pure Tape Hair Extensions deems application to the new wearer is an acceptance by the purchaser or end user, of the hair quality, hair length, hair quantity, hair type and hair bond method as in accordance to our terms and conditions of sale.

 

We have a record for extremely high customer satisfaction and an exceptionally low return rate and in an effort to give our customers total peace of mind we give you a full 30 days to check your purchase thoroughly or have it checked by a professional it to ensure you are 100% happy and satisfied with the product before use.

 

Should we authorise the return of a  product for a refund for any other reason we will accept the item back within 30 days less.

The item will be required to undergo a hygiene treatment in order for re-sell of the product being human hair are deemed a personal care item. The fee for this treatment is $49.95 per up to 100 grams of hair.

 

Human hair can be damaged easily by improper care, over-use of toners, styling products, heat, chlorine etc exactly as our own hair can be damaged and for this reason in the unlikely event it does not meet your quality standards should be returned before it has been used.

 

We make every effort to provide great quality hair at an affordable price, and pride our selves on unprecedented customer satisfaction.

 

If you do encounter a problem with a proven faulty item you may exchange the faulty item for a new item of equal value or be refunded in full if it is returned in its original state and in its entirety, and has not be been worn or modified and within 30 days of the purchase date, please return any item with a tracking number (available from Australia Post) as your proof of shipment.

 

In accordance with standard hygiene regulations and our Terms & Conditions, the return of any Pure Tape Hair Extensions product/s generally will not be accepted should the item show evidence of being tampered with, having the ties or packaging removed or damaged or if the product has been used or worn.  

It is the the customers responsibility to pay for postage of  an authorsised return items.

If an authrorised return has been used, we are not qualified to examine the product because we do not manufacture the product.  

For this reason we will need to send the product to the manufacturers at the customers expense of $39.95 who will examine and will replace the item should they be able to establish an issue is present.  

Please note: due to hair extensions being deemed a perishable product, it is extremely difficult to determine whether any issues relating to hair quality or colour was present at the time the item was new, if has already been, modified or used.

You are requested to follow a known professional application method and all products are sold under the assumption a fully trained and capable hair extensions technition/hairdresser will undertake the application procedure.

We go to great lengths to carefully pick out all our raw hair based on the natural beauty texture and health of the individual raw cut braid.  

As high supreme high quality hair becomes increasingly difficult to source we focus on providing you with a superb product at true wholesale prices.  

Occasionally the length of the hair can have a slightly marginal difference of up to an inch and therefore may occasionally be a slightly longer or a little shorter.